Breakdown Management

Key Points of Note:

A 24/7/365 service ensuring:

Reduced Vehicle Downtime
Resource Management
Reliable and Cost-Effective Service
Outsourced Management
Comprehensive Cover

Notes: This PVS service provides 24/7 access for drivers to report vehicle breakdowns, and/or arrange roadside repair/recovery.

Comprehensive breakdown services reduce vehicle downtime and improve efficiencies leading to increased profit.

The Detail

Key Operational Advantages for Fleet Operators

All drivers are given contact details in the event of a breakdown or ‘Vehicle off Road’ for any reason. This is available 24/7/365. The driver then simply gives details of the situation and PVS will manage the event.

Vehicle within the manufacturer’s warranty period: After checking the VRM against the database, if the vehicle is within the manufacturer's warranty period, the manufacturer will be contacted by PVS and the management of the VOR will be passed to them. At any time, the driver can keep PVS appraised and in the event of non-conformity, (assistance delayed for example), PVS will intervene to facilitate resolution.

Out of warranty support: PVS has a support agreement with a national breakdown organisation. In the event of a vehicle breakdown where the vehicle is not covered within the manufacturer's warranty, the breakdown company will be contacted by PVS, and immediate assistance dispatched. If necessary, the breakdown company will provide recovery for the driver and vehicle to a nominated site. If required, at this location the driver can acquire a relief vehicle and transfer any tools or equipment needed. If a spare vehicle is not available or a depot location is not convenient, then a suitable hire vehicle can be arranged. PVS will use all reasonable endeavours to ensure this happens within four hours. Each event will be measured for KPI conformity, and all non-conformity will be investigated, and a report created for the management.

The PVS Breakdown Solution

Below are the key factors of the PVS solution:

Comprehensive Coverage - The solution offers comprehensive coverage across the UK. This means that your drivers can get help regardless of location.
Fast Response Time - The longer your driver is stranded on the side of the road, the greater the impact on your business. The PVS roadside assistance plan has a fast response time. Our nominated breakdown assistance provider will respond within xx minutes. They will be at the location within xx hours.
Comprehensive Services - The PVS nominated breakdown service provider offers a wide range of services to address different types of breakdowns. These services may include towing, jump-starts, lockout assistance, fuel delivery, and tyre changes.
Dedicated Customer Support - PVS offers 24/7 customer support and this is essential when it comes to roadside assistance. A provider with a dedicated customer service team can help answer any questions and provide support when you need it.

Benefits of the PVS Roadside Assistance Plan for Fleet Operators:

A man in the driver's seat of a van, talking on the phone.

Reduced Downtime

Prompt and efficient roadside assistance can help reduce vehicle downtime and minimize the negative impact on your business. Choosing a reliable roadside assistance provider will help you keep your vehicles on the road.

A man in a safety vest writes on a clipboard while standing next to a lorry

Cost Savings

An unexpected vehicle breakdown can result in significant financial losses for businesses. However, a reliable and comprehensive roadside assistance plan can help minimize the impact of such incidents. The PVS roadside assistance plan offers a wide range of services, ensuring your drivers receive prompt and efficient assistance, which reduces the downtime and the need for costly repairs and replacement parts.

A man with a cheerful expression drives a truck, radiating happiness and confidence on the road.

Increased Driver Satisfaction

Breakdowns can be stressful and frustrating for drivers, especially if they are on a tight schedule. An effective roadside assistance plan can help increase driver satisfaction and reduce employee turnover.

A man next to a lorry holding a green belt

Improved Safety

Roadside assistance can help improve safety on the road by providing drivers with the support they need when they experience a breakdown or other emergency.

PVS Fleet provides support to enable your fleet to operate efficiently and safely. This support can be a total solution for the fleet management or as a support function for your existing fleet team.