The Detail
Key Operational Advantages for Fleet Operators
Regardless of your vehicle maintenance programme or your driver training support, when operating a fleet of vehicles accidents will happen. The PVS Accident Management support programme is a one-stop-shop solution for UK fleets.
This combined solution provides a comprehensive accident management programme with the ability to repair all vehicle classes, fuel types and sizes, covering the whole of the UK. There are no geographical restrictions and because of the wide coverage, PVS customers are never too far away from one of our network repair locations.
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The Welfare of the Driver and Passengers - Either by APP or by a single telephone number operated 24/7/365, the driver can receive immediate support following the accident. Assistance in the form of repair, recovery and replacement vehicles can all be handled immediately, with the operator in constant contact with the driver. At no time will the driver feel isolated, being kept updated as the process begins by APP, phone, email, or text.
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First Notification of Loss - Immediately following an accident, the FNOL will be filed with the insurer. The aim is to manage overall claims expenditure, avoiding and mitigating costs wherever possible, whilst providing a premium solution to clients and an optimal customer experience. Key focus areas are efficiency within claims handling and driving average repair costs down by managing cycle time down. For our direct fleet operating customers and their insurers, this approach ensures that we are acting in their collective interest, reducing the claims spend for fleets and exposure for insurers.
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Optimising Financial Returns - The loss recovery process focuses on ensuring that the best financial return is recovered from the insurance provider, which helps to mitigate the costs that the fleet will incur due to the accident.
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The Repair - Through our accident management partner, PVS offers a comprehensive repair network solution across the UK. Our customers can be confident that by using our accident management programme, you will always have access to a market-leading repair solutions regardless of vehicle type, damage sustained or location. Our repair network is further complemented by our roadside and mobile solution 440 Mobile Technicians & Same Day Repair Centres. All mobile body shops carry their own BS10125 accreditation and technicians are ATA qualified. Repairs also carry a lifetime guarantee.
