The Detail
Key Operational Advantages for Fleet Operators
During the implementation stage of any service contract, PVS will help you develop a robust tyre policy establishing the site and vehicle-specific stock requirements to ensure compliance and efficient fleet management. Stocking levels are determined by historic data or a physical audit of the fleet to review current fitments and the number of new or nearly worn tyres. Our service partner network will use a variety of stock-control methods and we would share all relevant data to enable them to understand the commitment to stock on a location-by-location basis.
PVS operates an ‘Imprest stock profile’ and this will be agreed to ensure the readily availability of stock as it is needed. This will be managed on an ongoing basis through our Tyre Asset Management System (TAMS) to ensure that tyres used, are replaced accordingly. Regular fleet inspections will also highlight any imminent tyre change requirements on specific vehicles, which again, inputs into the stock that will be required.
A 24/7, 365 day a year Customer Service Centre is responsible for managing all service requests and for deploying service partners in response. When a service partner is deployed, we reinforce the tyre policy on every call to ensure the policy is adhered to and that the customer service representative will emphasise the Tyre Policy requirements to ensure the correct tyre is fitted and this is recorded in the TAMS system. All calls are recorded for training and monitoring purposes.
Once the job request is completed, an Authorisation Team will carry out a quality check to ensure that the completed request complies with the initial request from the customer and the Customer Service Centre.
The quality check covers but is not limited to the following areas:
Once the request passes the ‘Quality Check’ then the data and worksheet with any supporting images are uploaded onto TAMS.
PVS service provisioning includes an image capture facility for tyres, pre and post-replacement. This is fully supported by the PVS Tyre Asset Management System (TAMS). A full image capture process including images at the time of reporting and prior to replacement, and post replacement. Each time a tyre job is completed, the service partner will complete and provide a worksheet, detailing the services that have been carried out. All the data captured on the worksheet is uploaded to our user-friendly, cloud-based customer management information portal (TAMS) where you, the customer, can access copies as required.
More information is available upon request.
